Privacy Policy for TCM Draincare
Effective Date: 8/03/2022
At TCM Draincare, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or use our services.
1. Who We Are
TCM Draincare is a drainage services company based in Silsden, Bradford, providing solutions across Yorkshire and Lancashire. Our website address is: https://www.tcmdraincare.co.uk
2. Information We Collect
We may collect and process the following personal information:
Name
Contact details (email address, phone number)
Service address
Details about your drainage issue
Any communication you send to us via forms, phone, or email
We do not collect sensitive personal data unless required by law or with your consent.
3. How We Use Your Information
Your data is used to:
Respond to enquiries and provide quotations
Schedule and deliver services
Send invoices and payment confirmations
Communicate important updates or service follow-ups
Comply with legal and regulatory obligations
We will never sell or share your personal information with third parties for marketing purposes.
4. Legal Basis for Processing
We process your data based on:
Contractual obligation – to deliver services you have requested
Legitimate interest – to improve our services and communication
Consent – where you have agreed for us to contact you
Legal requirement – where applicable
5. How We Store and Protect Your Information
Your information is stored securely in password-protected systems and is only accessible by trained and authorized staff. We use encryption and secure technologies to protect data and prevent unauthorized access.
6. Data Retention
We only keep personal data for as long as necessary to fulfil the purpose it was collected for, or as required by law (e.g., for tax and accounting purposes).
7. Your Data Rights
You have the right to:
Request access to your personal data
Request correction of any inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Object to processing or request restriction
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website may use cookies to enhance your user experience and track site usage. You can disable cookies in your browser settings if preferred.
9. Third-Party Links
Our website may contain links to other websites. This privacy policy applies only to TCM Draincare, and we are not responsible for the content or policies of third-party websites.
10. Contact Us
If you have any questions or concerns about this policy or how your data is handled, please contact:
TCM Draincare
94 GLOUCESTER AVE, SILSDEN, KEIGHLEY, ENGLAND, BD20 0BY
Phone: 01535 280 256
Email: info@tcmdraincare.co.uk
This policy may be updated periodically, so we encourage you to review it regularly.